During the first UK lockdowns as a result of the COVID-19 pandemic in 2020, the shift to homeworking became mainstream news, not simply an IT-related topic, with reports on company employees forced to work from home questioning as to why they ever had to go into the office in the first place. The opportunity to effectively reset the “norm” in the workplace concept – no commuting and more flexibility with time – has been widely embraced. It has resulted in changes in data/Internet usage patterns however; peak traffic was occurring at very different times of day to those observed historically.
NDR AND NPMD: THEIR ROLE IN MANAGING THE “NEW NORM”
